Privacy Policy

Last Updated: October 26, 2017

Against Gravity Corp., a Delaware corporation (“we”, “our”, and their derivatives), respects the privacy of the users of its websites, http://www.againstgrav.com, https://recroom.azurewebsites.net, and http://www.rec.net and the subdomains of each of the foregoing (collectively, the "Website") and the Rec Room® video game (the “Game” and, with the Website, the “Services”). We have adopted this privacy policy to inform users about what information we collect from the Website and the Game and how such information is used. Your use of the Game and related services is also governed by the Rec Room Terms of Service available at https://www.againstgrav.com/terms-of-service (the “Terms”).

Please read this privacy policy carefully to understand our practices regarding the collection and treatment of your information. If you do not agree with this privacy policy, you should not use the Services. By accessing or using the Services, you agree to this privacy policy. 

For our data collection practices regarding children, please see the Children’s section later in this privacy policy. 

INFORMATION WE COLLECT ABOUT YOU AND HOW WE COLLECT IT

Personal information 

Defined. “Personal information” means any information by which you may be personally identified. This includes your name, postal address, email address, telephone number, voice, social security number, other “personally identifiable information” under applicable law, and any other identifier by which you may be contacted online or offline. Additionally, “Personal information” may include some non-personal information when it is linked with other types of personal information or non-personal information (e.g., IP address, motion sensor information, or motion tracker information).

Information from Third Party Game Platforms. We may automatically receive your personal information from the platform through which you downloaded and play the Game. Personal Information collected by the third-party platform that you use to access the Game is subject to the applicable third-party terms of use and/or privacy policy (for more information, please see the Oculus Privacy Policy, Steam Privacy Policy Agreement and/or Playstation.com Privacy Policy, as applicable). For instance, when you first play the Game using Playstation VR, information associated with your Playstation Network account (including your PSN Online ID) will automatically be transmitted to us, with no action on your part.  Our use of your personal information collected through the Game is limited to the purposes described in the “How We Use Your Information” section below. 

For users under the age of 13 (“Children Users”), we may remove or anonymize the personal information we obtain from the third party platform, or gain prior verifiable consent from a parent or legal guardian (“Parents”) before collecting and storing such information.  See the Children’s section later in this privacy policy for further details regarding our data collection practices for Children Users.

Registration. If you “register” an account with us, you will be required to provide personal information. The registration process is initiated in the Game by interacting with a computer in the “dorm room” space of the Game. To register, you may be prompted to provide us with your age or date of birth, email address, your phone number, a password, a unique username, and a display name through our Website. When you register, we will send you an email to verify your email address and complete the registration process. Users should not pick a password that is easy to guess and should not share their password. The registration process for Children Users may be different than the description above (see Children’s section below).  

Direct communications with us. If you send us or one of our representatives an email or otherwise correspond with us directly, we will have access to any information that you provide to us in such correspondence. The Terms also govern our use of and ownership of information that you provide to us in direct communications.

Game crash. If the Game crashes during play, we may ask you to provide us with information that may be personal information through an opt-in process. This information may include (1) running/loaded DLLs on your personal computer; (2) your username when using your personal computer; and (3) data gathered from a “small memory dump.” 

Revealing personal information through the Game. You may choose to reveal personal information in the Game through multiplayer chat or other public functions, including through your username, to the extent it contains personal information. In addition to being accessible to other users of the Game with whom you are interacting, we may also capture this information using recording functions that we use to monitor users’ activity in the game. We cannot control how other users will use personal information that you reveal using multiplayer chat or other public functions, so, if you reveal personal information through multiplayer chat or other public functions, you are doing so at your own risk. Similarly, users must not create a username that reflects their own real name or reveals personal information. If you include personal information in your display name, you are doing so at your own risk. Note that the multiplayer chat or public functions described above may be disabled for Children Users. 

Our use of your personal information is further described in the “How We Use Your Information” section below.

Non-Personal Information

The Services may passively collect non-personal information. This includes browser information, gameplay activity, motion sensor information, motion tracker information, operating system information, unlinked IP address, device ID, type of virtual reality equipment used, specific virtual reality platform, cookie information, language preference, referring site, and the date and time of each visitor request. Our use of your non-personal information is limited to the purposes described in the “How We Use Your Information” section below. 

We may use cookies in connection with automatic data collection through the Website. A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of the Website. Unless you have adjusted your browser setting so that it will refuse cookies, our system may issue cookies when you access the Website.

HOW WE USE YOUR INFORMATION

We always use your information to offer, operate, maintain, and improve the Services. This may include using your information, including personal information, to present the Services to you; to operate all features within the Services; to provide you with information, products, or services that you request from us, including special offers and promotions; to investigate violations of the Terms and prevent additional violations; to provide you with notices about your registration; to notify you about changes to our Website, the Game, or any products or services we offer or provide through it; for purposes of age verification; and for any other purpose with your consent. For example, as discussed above, information you voluntarily provide us through the Game may be transmitted to us in connection with error reporting if your system or the Game crashes while playing the Game. We do not share or otherwise disclose your Personal Information with third parties except (1) as may be necessary to protect your safety; (2) to enable us to take precautions against liability; (3) to protect the safety and security of the Services; or (4) where required to do so by law or legal process.  

If you register, we may also use your information to contact you about our goods and services that may be of interest to you. If you do not want us to use your information in this way, please send an email to support@againstgrav.com to let us know that you would like us to deactivate your registration.

CHILDREN UNDER THE AGE OF 13

This section notifies Parents of our practices with respect to the collection of personal information from children under the age of 13 (“Children”) and the use and disclosure of such information. This section only applies to Children and supplements the other provisions of this privacy policy. 

Junior Mode. If a user of the Game self-identifies or is identified by us as being under the age of 13, their gameplay experience will automatically be set as “Junior Mode.” In order to comply with the Children's Online Privacy Protection Act of 1998 and its rules (collectively, “COPPA”), users in “Junior Mode” (“Junior Users” and each a “Junior User”) may have access to fewer features of the Game than non-Junior Users. This is designed to limit our access and the access of users of the Services to the personal information of Children. Junior Users are restricted from communicating with or otherwise making their personal information publicly available to other users of the Services. For example, Junior Users are unable to use “whiteboarding” or voice communication functions of the Game, and Junior Users’ display names will be randomized/anonymized. 

Registration. Junior Users may register an account with us using a registration process similar to the one adults go through; however, in compliance with COPPA, Junior Users may first be subject to a parental notice and/or consent process prior to activation of their account. To initiate the registration and/or consent process for a Junior User, we  collect a Parent’s email address, and the Parent is then requested to create a password for their child’s account, as well as supply additional account information and settings. We will automatically generate randomized display names for registered Junior Users.

Use/disclosure. The personal information we collect from/about Children is used to give Children access to certain features of the Game and communicate with a Parent about the child’s registration, including for the purpose of verifying their Child’s information in connection with registration. We do not share or otherwise disclose Children’s Personal Information except (1) as may be necessary to protect the safety of a child, including by disclosing his or her personal information, where appropriate, to law enforcement agencies or for an investigation related to public safety; (2) to enable us to take precautions against liability; (3) to protect the safety and security of the Services; or (4) where required to do so by law or legal process. 

We and the third-party service providers listed below may collect or maintain Children’s Personal Information through the Services.

  • Exit Games GmbH
  • Amplitude, Inc.
  • Google Analytics
  • Microsoft Azure

Please contact us with questions about our service providers’ privacy policies and collection and use practices. Our contact information is set forth below: 

Against Gravity Corp.
87 Wall St.
Seattle, WA 98121
support@againstgrav.com
(314) 635-8471

At any time, Parents may review their Child's Personal Information maintained by us, require us to correct or delete such Personal Information, and/or refuse to permit us from further collecting or using the child's Personal Information by contacting us using the email address provided above.  To protect Parents’ privacy and security and the privacy and security of Children that use the Services, we may require Parents to take certain steps or provide additional information, which we will keep strictly confidential, to verify a Parent’s identity before we provide any information or make corrections.

DATA SECURITY AND RETENTION

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. All information that you provide to us is stored on secured servers located in the United States of America using firewalls. When you directly provide us with personal information, including through registration, we will encrypt that information using secure socket layer technology or similar technologies. 
We may retain data collected from you, including personal information, to support customer service inquiries and prevent repeated violations or suspected violations of these Terms if your account has been banned or your access to the Services has been disabled for any reason. Additionally, content that you create and share publicly with the Rec Room community will be retained by us and may be accessible to other users of Rec Room, even after you stop using the Services. We may retain your information for as long as is necessary and relevant to your use of the Services and our operations, which may include retaining your information beyond the end of your use of the Services.
Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted through the Services. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures used in the Services.

CHANGES TO PRIVACY POLICY

We may update this privacy policy from time to time, so please review it frequently. We will post any new or updated privacy policy on our Website, make the new privacy policy accessible in Rec Room and attempt to notify you by email using the email address provided to us through the registration process, if applicable. In the event that any changes we make to this privacy policy affect children in a way that requires prior parental consent under COPPA, we will obtain such prior parental consent.

The date the privacy policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you and for periodically visiting this privacy policy to check for any changes.