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Resolving "Content File Locked" issue

Junior Profiles

If you believe there is a child 12 years of age or younger using Rec Room without a junior profile, please use THIS FORM to file a report. You may also contact us at

Junior profiles are for players 12 years of age and younger. If our moderation and evidence systems detect underage activity on a non-junior profile it will be converted to a junior profile. You have two weeks to complete your appeal of a junior profile conversion before it becomes permanent. To appeal please message us ASAP at

If you are the parent of a child 12 years of age or younger who enjoys Rec Room, please create a profile for your child by entering their correct birth date at profile creation. To create a new profile navigate in game to your watch menu > profile > manage profiles. You can then choose what profile to sign into each time you launch Rec Room.

If your child has already created a profile and you would like us to switch it over to a junior profile, please contact us at If we detect underage activity on an account, outside of junior profiles, the account and all profiles on the account could face a permanent ban.

More info:

  • We’ve upgraded our moderation and evidence collection systems, including tools to detect underage activity.

  • Profiles identified as hosting underage players (age 12 or younger) will be converted into junior profiles. Junior profiles can not transmit or hear any microphone audio. They also have a separate ruleset for moderation interactions and can not damage teammates in Rec Room quests.

  • Non-junior players can opt into matchmaking that attempts to avoid rooms / activities where junior players are present. You can find this option in your watch menu > settings > this button

  • You can have junior and non-junior profiles on the same account! Just be sure to setup the non-junior profile first since accounts that are started with a junior profile are not able to create more profiles. If you get into this state where your child has created the first Rec Room profile on your account, and you'd like to add a non-junior profile, you can contact us at and we can help.


Rec Room (Junior Mode) is certified by the kidSAFE Seal Program.

Rec Room (Junior Mode) is certified by the kidSAFE Seal Program. To learn more, click on the seal or go to