Occasionally one of our Steam users will be prevented from starting the Rec Room client with an error that says "Content File Locked". Here's some things to try that may resolve this issue:
First thing to try is temporarily disabling anti-virus software (e.g., Avast). We've heard from some users that this has resolved the issue.
If that doesn't help, you can try re-installing Rec Room:
- Uninstall Rec Room by going to your Library in Steam, right clicking Rec Room -> Uninstall...
- Go to your Steam Apps install directory (usually something like C:\Program Files (x86)\Steam\steamapps\common) and manually delete any folder named Rec Room (use Administrator privileges if necessary) that might be left there.
- Also delete any files inside the Steam downloads folder (usually in C:\Program Files (x86)\Steam\steamapps\downloading). This folder should be completely empty (including hidden files) before trying to reinstall.
- Reinstall Rec Room through Steam.
- Launch as normal.
Please email us at firstname.lastname@example.org if you continue to have issues!