Debugging Login Issues

Sometimes players have trouble logging into Rec Room (e.g., getting stuck on the loading screen, or seeing a "Failed to connect to RecNet" message).

If this happens to you, please follow these steps to help us debug the issue:

  1. Download and unzip this file: https://www.againstgrav.com/s/RecRoomConnectionTest.zip
  2. Run the .bat file for your platform (i.e., Steam or Oculus)
  3. Email the output to support@againstgrav.com

This will test the full RecNet login and connection process and print out errors that we can hopefully use to help track down the problem!